This policy explains when and why we collect personal information about people who visit this website, www.blive.co.in, how we use it, and how we keep it secure.
HOW WE COLLECT AND USE INFORMATION HOW WE COLLECT AND USE INFORMATION
B: LIVE might collect personal information from visitors and customers under the following circumstances: SENDING A TOUR ENQUIRY If you contact B: LIVE with questions about our tours or other services, we will collect your name, email address, and your message in order to respond to your request.
DOWNLOADING A TOUR FACTSHEET
If you download a tour Factsheet or send a tour enquiry, we will use email to communicate with you with the address you provide. Your email address may be stored in our system so we can follow up on your enquiries.
SUBSCRIBING TO OUR MAILING LIST
If you subscribe to the B: LIVE newsletter, we will send you information about B: LIVE tours and products, company news and events, and special offers about twice per month, though occasionally it may be more than that. If you have been on a B: LIVE tour and have not subscribed to our newsletter, we might contact you if we have an upcoming tour or departure that we think might interest you. If you don’t want to receive newsletters, you can click on the link labelled “Unsubscribe” at the bottom of any email newsletter you receive from us.
BOOKING A TOUR
If you book a B: LIVE tour, we use forms to collect contact data you provide so that we can arrange your cycle tour and provide support. We will only use this information when it’s important to contact you as we prepare for your tour departure. This information is stored in our database and can be accessed by B: LIVE office staff in order to assist you with booking or payment if necessary. To book a tour, you will need to create a B: LIVE account. This requires your name and email address. This account will also be used to update a booking or pay for a tour.When booking a tour, B: LIVE will collect your contact information including, your name, email address, and date of birth. Additionally, you may provide us with your mailing address, telephone number, and fax number. Because a cycling tour is an adventure experience service, we will also need to collect a name and number for an emergency contact individual to contact in the event of an emergency while on tour. As a licensed tour operator, B: LIVE is required to have your passport number and expiration date in many of the countries in which we operate. This information is also required in order to book and provide international travel services that are a part of your tour, such as accommodation and transportation, or to assist with visa and air ticket bookings. Closer to your departure time, we will also collect information essential to providing our tour services to you, such as any medical conditions you might have that our tour leaders need to be aware of, any dietary requirements that might need special attention, your travel insurance provider and policy number, and your arrival and departing flight numbers and times. Most importantly, we will collect your height details in order to provide you with the correct size bike, should you choose to hire one of ours.
RECEIVING POST-TOUR SURVEYS
After each tour we will send you a feedback survey to complete. These surveys are used as a way to monitor and improve our services. We value all or any feedback you are happy to provide. Participation in these surveys is completely optional and you have the choice whether or not to disclose this information.
When you visit our website we record the IP address of the device you are using to access the website in our web server log files, along with details of all requests for pages your browser sends to the server and errors that occur in processing those requests. These records are used as part of our efforts to maintain system security - they allow us torecognize and investigate suspicious access patterns and also debug issues with our applications. When you make a booking we store your IP address on the booking record in our database record and geo-locate it to provide data on where, geographically, our bookings coming from. Web server log files are retained for 100 days before being permanently deleted.
B: LIVE uses Google Analytics to measure how visitors interact with www.blive.co.in, to analyze our website performance and make website changes and improvements based on those data. The information collected by Google Analytics does not reveal your identity or include personally identifying information. The information collected does include the content visitors view, the date and amount of time viewing this content, whether an enquiry or booking was made, location information associated with visitors' IP address, and from which sources visitors accessed our website.
IS YOUR INFORMATION SHARED WITH THIRD PARTIES?
HOW CAN YOU ACCESS AND UPDATE YOUR INFORMATION AND PREFERENCES?
If the information we hold about you, such as your email address, is inaccurate or out of date, please email us at email@example.com to correct or update it. If you wish to have a copy of the information B: LIVE holds about you, we are able to provide you with details of the information. Please email your request to us at firstname.lastname@example.org
HOW IS YOUR INFORMATION PROTECTED?
B: LIVE follows what we consider to be appropriate data protection practices in the context of the personal data we store and process. On the technical side, all access to computer systems by system administrators is done over secure connections. Internally our application servers and database servers all communicate over encrypted channels. And access to our website is only available over TLS. Thus data in transit is always encrypted and protected from snooping. Operationally, B: LIVE staff must be authenticated and have specific roles assigned before they can access customer data held by our systems. When making a booking, you will be asked to provide personal data which B: LIVE considers strictly necessary in order to effectively process your booking and provide service to you. As your departure approaches, we’ll request more information from you which is required in order to operate the tour. Customer data is stored indefinitely. In the event of a data breach, we'll contact the Supervisory Authority in the countries of those potentially affected by the breach as and where appropriate. We'll also contact the individuals potentially affected to let them know what has happened and what steps we are taking to rectify the situation in the event that it poses any risk to their rights or security.
LINKS TO OTHER WEBSITES
The B: LIVE website may contain links to other websites run by other organisations, and may be linked to from other third party sites. We cannot be responsible for the privacy policies and practices of the owners and operators of other third party sites linked to or from our own.
YOUR RIGHTS TO YOUR INFORMATION
You have the right to request access to your information for the purpose of correcting your information, changing how your information is used, or erasing your information at any time. Please be aware that certain personal information is required in order to book, purchase, and participate on a B: LIVE tour. For more details, please read “Booking a Tour.” To request access to your information, please email email@example.com, with “ACCESS REQUEST” in the subject line.